Contacting ProMonitoring Support

ProMonitoring Support operates Monday - Friday, 9am-8pm EST

As a Provider, you can always contact the ProMonitoring Provider Support Team for help with your portal, help uploading diagnostic materials, questions for the orthodontist, and more. However, there are times when your in-treatment patients can reach out directly as well. 

Provider must contact ProMonitoring Support directly for:

• Clinical Concerns or Questions
  • Questions about Fit of the Aligners, Reported Discomfort or Sensitivity
  • End of Treatment Concerns, Ordering Replacement Steps and Retainers 
  • Treatment Plan Progress, Questions Regarding Treatment Plan
  • ProMonitoring Scan Date, Aligner Number Changes, Baseline Scan
• Payments or Refunds
  • Questions about payment, or refund requests.
• Damaged Products
  • Warped or damaged Aligners, Missing Products

 

Patients can contact ProMonitoring Support directly for:

• ProMonitoring App Support
  • ProMonitoring App Errors, How to Scan, Logging into the ProMonitoring app
• Inventory Orders
  • Chewies, Aligner Pull Tool, Aligner Cases
  • ScanBox Replacements, Cheek Retractor Replacements
• Shipping or Tracking
  • Aligner Kits, Whitening Kits, and other treatment accessories(ie. chewies, whitening foam)

 

You can reach ProMonitoring Support via Chat, Email or Phone

Live Chat Support

If you attempt to contact us during operating hours, we highly recommend leveraging our Live Chat Support. Providers can access this feature by logging into ProMonitoring Provider Portal.

Email

Outside of operating hours, you can still submit a request in the portal above or by emailing us at [e-mail]

Phone Support

If you need immediate assistance, reach ProMonitoring Provider Support via phone: [phone].