ProMonitoring™ Alert Emails

'Not Ready to Move On' Email Alerts
'Patient Compliance' Alert Emails

'Not Ready to Move On' Email Alerts

ProMonitoring™ biweekly scans allow better visibility of your patient's progress throughout treatment. After two consecutive 'Not Ready to Move On' Alerts on your patient's most recent scans in the ProMonitoring App, our Clinical Team will review their scan progress and send you an email with a recommendation on how to proceed. 

Within the ProMonitoring™ Alert email, you will be given clickable options to decide how to proceed with your patient and leave an optional comment or message:

1. STAY: The patient should STAY in their current step longer, wearing the aligner full time with chewies to improve tracking until the next scan date.
2. STEP BACK: The patient should STEP BACK to a previous step where tracking was adequate and proceed from this step after wearing the aligner full-time with chewies until the next scan date.
3. PROCEED: The patient should PROCEED to the next step.
4. OFFICE VISIT: The patient should come in for an OFFICE VISIT so that you can assess tracking in person.

After choosing how to proceed, click the appropriate interactive button. You will be prompted to confirm your decision and leave an optional comment.

• The ultimate clinical decision is at the Provider's discretion, and we ask them to respond within 24 hours.
• Once we receive a response, we will communicate to your patient accordingly.
• If you experience any errors or wish to consult the ProMonitoring™ Orthodontist about the patient's progress, please contact support.
• Your patient's scan schedule should be updated within one business day (Mon-Fri).

'Patient Compliance' Alert Emails

If your patient has not been taking their ProMonitoring™ scans as scheduled, we will alert you with actionable items to assist in getting their treatment back on track. You will receive a Patient Compliance Alert Email at both 14 and 21 days of your patient missing their scheduled ProMonitoring™ scan.

Within the ProMonitoring™ Patient Compliance Alert email, you will be given clickable options to decide how to proceed with your patient and leave an optional comment or message:

1. SEND A MESSAGE: Write a custom message to your patient that our support team will pass along through the ProMonitoring App.
2. PAUSE TREATMENT: If you or your patient need to have extended wear time in their current step, request to pause treatment and scanning until a date of your choice.
3. CHANGE NEXT SCAN DUE DATE: We will update the patient's next scan to a future date, ensuring their monitoring account remains activated.

You will be prompted to confirm your decision after choosing and clicking one of the interactive email options. You may also select one of the other two options by clicking 'Choose another option.'  Depending on your selected option, you may be asked to provide a custom message to your patient, their next scan due date.

After 28 days of your patient missing their scheduled ProMonitoring™ scan, you will receive a Patient Compliance Alert Email after their account is deactivated. When your patient is ready to proceed again, our team can easily reactivate their account to begin scanning. 

In the final ProMonitoring™ Patient Compliance Alert email, you will be given a clickable option to have our ProMonitoring™ team reactivate their account:

REACTIVATE THEIR ACCOUNT: Click this button to have our ProMonitoring™ team reactivate your patient's ProMonitoring™ account, providing their current aligner step and their next scan due date.

• Once we have received your selection, we will update and communicate to your patient accordingly within their ProMonitoring™ App.
• Please contact our support team if you experience errors or wish to consult the ProMonitoring™ Orthodontist on the patient's progress.
• Our team will update your patient's ProMonitoring™ App within one business day (Monday-Friday).

We will email you when your patient is 7-21 and/or 35 days past due on their scheduled scan date. They will also receive reminders and notifications via the ProMonitoring™ App to encourage compliance. These emails will only be sent Monday through Friday.

If you have received your ProMonitoring™ Alert Email before and clickable options are not present, please reply to the email with your decision, and our team will assist.